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Ceiling Track Hoists & Slings |
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If you have a question about our products or services, we welcome you to complete our sales enquiry form by clicking below.
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sales Q's |
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If you have a technical question please complete our technical enquiry form by clicking below.
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technical Q's |
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To contact us, please click below
for our contact details or call us
on (+44) 01794 521217
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contact |
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If you have a question about our products or services, we welcome you to complete our sales enquiry form by clicking below.
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sales Q's |
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If you have a technical question please complete our technical enquiry form by clicking below.
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technical Q's |
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To contact us, please click below
for our contact details or call us
on (+44) 01794 521217
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contact |
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Hoists - FAQ’s
Q: Will the hoist be strong enough to lift me?
A: All hoists are tested to 125% of the safe working load (125kgs). Higher capacity Hoists are available.
Q: What type of fixings are required?
A: This depends on ceiling construction; we can offer a range of fixings to suit most construction of ceilings including timber, Concrete and steel joists
Q: How do I know if ceiling is strong enough?
A: We recommend that our own site surveyors carry out a survey.
Q: If the ceiling is not strong enough to support a hoist are there alternative fixing methods?
A: Hoist tracks can be supported from load bearing walls with wall plates or on the floor with pre-fabricated frames.
Q: Will the hoist serve my bath, toilet and bed on one track?
A: The hoist track can be configured to serve several items with the use of curves, Turntables, ‘Y’ joints and X/Y systems.
Q: What quality and safety standards do the hoists conform to?
A: Test Valley Mobility has been accredited the quality status of ISO 9000:2000 and all hoists conforms to BS EN 10535
Q: Will my existing slings be compatible with the Elite hoist as they are from different Manufacturers?
A: Test Valley Mobility recommend a risk assessment is carried out using the appropriate form available from us.
Q: What is the most appropriate sling for my special needs?
A: Test Valley Mobility can carry out a sling assessment accompanied by your Occupational therapist to assess your needs.
Q: Does the hoist require regular servicing?
A: Test Valley Mobility recommends hoists in a domestic environment are serviced annually and hoists in frequent use are serviced at six month intervals to comply with the ‘LOLA’ regulations.
Q: What happens if the hoist breaks down?
A: Test Valley Mobility operates a 24hour; 7 days a week breakdown service not only to our own products but many of the leading hoists manufactures models.
Q: Will the hoist still operate if there is a power cut?
A: All hoists have an emergency battery lowering facility and full battery back up can be fitted in high-risk situations.
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Door Openers - FAQ’s
Q: Will the door opener operate on any type of door?
A: Our door opener can be fitted to the majority of both internal and external hinged doors in a domestic and light commercial environment.
Q: Can the door opener work on a security door?
A: Yes - The locking mechanism could be interfaced with the door opener.
Q: Will the door opener fit to UPVC doors?
A: Our door opener can be fitted to some UPVC doors depending on locking system. A site survey is recommended for this type of door.
Q: What type of controls are available for operating the door opener?
A: Radio transmitters and receivers are the most versatile controls as they are light to operate, non-directional and can operate up to 4 doors with l hand control. Custom made controls are available for special needs.
Q: Can the door opener be operated from an environmental control system?
A: Our door opener could be interfaced with an environmental control system with the use of a relay fitted by the system supplier.
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Stair Lifts - FAQ’s
Q: Where can I get advice as to which stairlift to buy, or whether a stairlift is right for me?
A: Test Valley Mobility offer independent advice or the occupational therapy department of your local social services, or disability living centres will be able to help you.
Q: Can I buy a reconditioned stairlift?
A: Reconditioned stairlifts are of limited availability; please contact Test Valley Mobility for further information
Q: I have narrow stairs will a Stairlift fit?
A: With our independent status we have a range of lifts with slim rails and compact carriages, along with folding arms, seat and footrest, When folded away they leave plenty of room for other stair users. You can arrange to see a Stairlift at our premises or at any of the exhibitions we are attending.
Q: Can a stairlift go round corners and double bends?
A: Yes. The Stannah range is the most versatile stairlift for narrow, curved stairs. Its design enables it to travel around bends on either side of the staircase and negotiate intermediate landings and corridors with ease.
Q: Are stairlifts noisy?
A: Most Stairlifts produced are not noisy at all. The stairlift has a battery-powered motor that ensures a quiet, smooth ride. You can test-ride a stairlift at our Premises or at any of the exhibitions we are attending.
Q: What happens if there is a power cut?
A: Some Stairlifts are battery powered and will continue to work even in a power cut. A fully charged battery will complete approximately ten journeys on an average staircase.
Q: What quality and safety standards do the stairlifts conform to?
A: All of Test Valley Mobility’s are fully approved to British Standard 5776 for safety. This gives us the confidence to offer a full 12 Month guarantee with every stairlift including reconditioned models.
Q: Can I rent a stairlift?
A: For some customers, and in certain circumstances, renting a stairlift rather than making an outright purchase is a more appropriate solution. Test Valley Mobility does have stairlifts available to rent, which are for straight stairs only. Since these rental stairlifts are usually previously owned models, your choice of colour may be limited
Q: Do you buy back stairlifts?
A: Yes - As long as Test Valley Mobility has regularly maintained the stairlift and if it’s within a reasonable time after the installation then we purchase them back. |
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Home:Contact:Sales enquiries:Technical support:FAQ’s:Company Profile:Sales, Service and Maintenance
Straight Stairlifts:Curved Stairlifts:Vertical Lifts - options:Vertical Lifts - technical specs:Ceiling Track Hoists:Slings
Door Openers:Step Lifts - Low Rise:Step Lifts - Medium Rise:Step Lifts - High Rise |
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Test Valley Mobility Limited (C) 2005 |
